Practice Policies & Patient Information

Practice Policies & Patient Information

Our staff are committed to providing quality healthcare for the benefit of all of our patients. View our policies to see how this is achieved.

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please fill in the form below.

Contact the patient group

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends & Family Test

There are currently 2 vacancies.

Practice Operations Manager
Goodcare Practice is looking for an operations Manager who will work with our Practice Manager. 
Main duties of the job: 
You will manage and coordinate various aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management. Through innovative ways of working, support the practice manager leading the team in promoting Equality, Diversity & Inclusion, Health & Safety, Quality & Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations. 
Key working relationships will include practice manager, GP partners, salaried and practice nurses and healthcare assistants, team leaders, administration and patient services staff, other GP practices, CCG, NHSE, primary care network. (PCN) 

Job description 
Management of the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities effectively and in a timely manner. 
Day-to-day direct line management of the following staff: patient services supervisor, nursing team (for non-clinical matters), and all administrative and secretarial teams 
Maintaining an effective overview of HR legislation. 
Financial responsibility for the practice activities. 

Person Specification 
Excellent communication skills, oral and written. 
Previous experience of leading and managing people in a fast-paced patient service setting. 
NHS / Primary Care General Practice experience 

Educated to degree level in healthcare or business 
SystmOne hands-on knowledge. Training will be offered if not known to SystmOne.
Salary: Depending on Experience. 
Contract 20 hours per week (Negotiable)  
On-site: 3 Days per week. 
Further detailed JD available on request prior to Job Offer. 

Shortlisted candidates: Interview and Informal chat with Dr Humera Murtaza (GP Partner-Goodcare Practice. Please contact on 

Reception/Admin : Click here.

Shocking statistics reveal that many patients do not adhere to their prescribed medication regimens, leading to extensive medicine wastage.

Reduce Medicine Wastage

We aim to reduce the unnecessary use of non-sterile disposal gloves for patients without no infection risk.

Women can call The Freephone National Domestic Abuse Helpline, run by Refuge on 0808 2000 247 for free at any time, day or night. The staff will offer confidential, non-judgemental information and support. talk to a doctor, health visitor or midwife. men can call Men’s Advice Line on 0808 8010 327 (Monday to Friday 10am to 8pm), or visit the webchat at Men’s Advice Line (Wednesday 10am to 11.30am and 2.30pm to 4pm) for non-judgemental information and support. Men can also call ManKind on 0182 3334 244 (Monday to Friday, 10am to 4pm). If you identify as LGBT+ you can call Galop on 0800 999 5428 for emotional and practical support. anyone can call Karma Nirvana on 0800 5999 247 (Monday to Friday 9am to 5pm) for forced marriage and honour crimes. You can also call 020 7008 0151 to speak to the GOV.UK Forced Marriage Unit.