This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the link below:

You and Your Practice

Accessibility statement for Somerset Medical Centre

This accessibility statement applies to somersetmedicalcentre.nhs.uk

This website is run by Somerset Medical Centre

We want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
call: 020 3405 8000

We’ll consider your request and get back to you in 7 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please use the above contact details.

Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
call: 020 3405 8000

Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. We are fully conformant with WCAG 2.2 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Disproportionate burden
Google Maps – There’s a limit to how far you can magnify the embedded Google Map on our ‘contact us’ page. The code for this map is supplied by Google and we are unable to make amendments to it.

Preparation of this accessibility statement
This statement was prepared on 20/10/2021 and was updated on 11/12/2024.

Site compliance was checked using a combination of manual testing and a third party tool listed below:
PowerMapper – Accessibility Testing Tool

Proxy Access may  be requested to another patient’s record but must be supported by signed consent from the patient.  Please complete this form Patient Online Proxy Consent Form and hand it in at reception.

Parents/Guardians may request proxy access to their child’s records for children up to the age of 11 years. Patient Online Proxy Consent Form – Under 11 years At 11 years of age proxy access will be withdrawn. At 16 years of age patients should submit their own request.

Online access has been temporarily withdrawn until further notice for patients aged 11 years to 16 years due to the lack of clarity regarding individual access and proxy access for parents/guardians of this age group.

These online services are as safe as online banking as long as you keep your passwords secure, and you can access these services 24 hours a day 7 days a week.

To request a Sick/Fit Note or additional notes you can use our online constultation form on eConsult. Click here to be redirected to the eConsult platform and then select Sick notes, tests or routine requests and then Aministrative help.

This form lets you ask the practice for sick notes, test results, doctor’s letters and other paperwork.

Don’t use this form to ask about medical problems. Your practice won’t have enough information to help you.

If you need help for a medical problem, first choose your symptom or condition.

To provide highest quality, safe and patient centred clinically efficient and cost effective health care with compassion, dignity, respect and equality with the help of trained staff in a pleasant environment to the whole practice population through innovation and dedication.

There are currently 2 vacancies.

Practice Operations Manager
Goodcare Practice is looking for an operations Manager who will work with our Practice Manager. 
 
Main duties of the job: 
You will manage and coordinate various aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management. Through innovative ways of working, support the practice manager leading the team in promoting Equality, Diversity & Inclusion, Health & Safety, Quality & Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations. 
Key working relationships will include practice manager, GP partners, salaried and practice nurses and healthcare assistants, team leaders, administration and patient services staff, other GP practices, CCG, NHSE, primary care network. (PCN) 

Job description 
Management of the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities effectively and in a timely manner. 
Day-to-day direct line management of the following staff: patient services supervisor, nursing team (for non-clinical matters), and all administrative and secretarial teams 
Maintaining an effective overview of HR legislation. 
Financial responsibility for the practice activities. 

Person Specification 
Essential 
Excellent communication skills, oral and written. 
Previous experience of leading and managing people in a fast-paced patient service setting. 
NHS / Primary Care General Practice experience 

Desirable 
Educated to degree level in healthcare or business 
SystmOne hands-on knowledge. Training will be offered if not known to SystmOne.
 
Salary: Depending on Experience. 
Contract 20 hours per week (Negotiable)  
On-site: 3 Days per week. 
Further detailed JD available on request prior to Job Offer. 

Shortlisted candidates: Interview and Informal chat with Dr Humera Murtaza (GP Partner-Goodcare Practice. Please contact on humera.murtaza@nhs.net 

Reception/Admin : Click here.