Appointments

NHS 111
NHS 111 is a service that makes it easier for you to get help from the NHS in England.
You can call 111 when you need medical help quickly, but it’s not a 999 emergency.
NHS 111 is a fast and easy way to get the right help, any time of day or night.
NHS 111 is open 24 hours a day, 365 days a year.
Calls are free from landlines and mobile phones.

When to use it
You should use NHS 111 if you need medical help or advice quickly, but it’s not life-threatening.

Call 111 if:
– You need help fast but it’s not a 999 emergency.
– You think you need to go to A&E or another urgent care service.
– You don’t know who to call, or you don’t have a GP to call.
– You need health information or want advice about what to do next.

What Is an Emergency?
Any time of day, if you or someone else has the symptoms below and you think it is serious or could be life-threatening, you must go to the nearest A&E (Accident and Emergency) or call 999.
These problems cannot wait.
Symptoms include:
Chest pain
Very bad stomach (abdominal) pain
Vomiting blood
Black stools (poo)
Trouble breathing
A rash that doesn’t fade when you press a glass on it (the glass test)
Signs of a severe allergic reaction, like the mouth or throat swelling
Emergencies are always treated first.

A&E
The nearest A&E department is at Ealing Hospital.
You can also use the NHS Choices search tool to find the closest A&E to you.

Children’s (Paediatrics) A&E
Please note: Ealing Hospital A&E cannot treat children.
Children can go to A&E at these hospitals:
Hillingdon Hospital – Pield Heath Rd, Uxbridge UB8 3NN
West Middlesex University Hospital – Twickenham Rd, Isleworth TW7 6AF
St Mary’s Hospital – Praed St, London W2 1NY
Northwick Park Hospital – Watford Rd, Harrow HA1 3UJ
Chelsea and Westminster Hospital – 369 Fulham Rd, London SW10 9NH

NHS 111 Urgent Care Services
Call 111 if you need medical help fast but it is not life-threatening.
For example, call 111 if you:
Think you might need to go to hospital
Don’t know who to contact for help
Don’t have a GP to call
Need advice or reassurance about what to do next

We understand that sometimes people forget their appointments, or something important happens and they can’t come anymore.
If you cannot come to your appointment, please cancel it or let the practice know as soon as you can.

A lot of people miss their appointments every week.

This wastes the doctors’ and nurses’ time and makes it harder for other patients to get the help they need.

You can cancel your appointment by:
– Calling 020 3405 8000
– Using SystemOnline
– Using the NHS App
– Coming in to speak to Reception

Please tell us in advance if you can’t come, so we can give your appointment to someone else who needs it.

We allocate a Named Accountable GP for all of our registered patients. 

If you do not know who your named GP is, please ask a member of our reception team. Unfortunately, we are unable to notify patients in writing of any change of GP due to the costs involved.

It is usually better for you to be seen at the surgery because we have better equipment, better lighting, and more tools to check your health properly.

We also work with Ealing Community Transport to help bring patients to the surgery when we can.

Home visits are ONLY for:
– Patients who are housebound
– Patients who are too ill to come to the surgery

Home visits are not for people who simply don’t have transport.

If you need a home visit, please contact the surgery as early as possible in the morning (before 10am) and tell the receptionist what is wrong.

A nurse will call you back to get more information and decide if a home visit is needed, depending on how urgent your problem is.
When possible, home visits will be done by your own GP.